When I first arrived in Abuja, I had been traveling for nearly 36 hours. My first flight out of BWI was canceled resulting in a rebooking directly to London. I arrived in London at 11 am the next day where I “enjoyed” an eleven hour layover before finally arriving in Abuja the following morning at 4:55 a.m. Needless to say, I was tired and in dire need of an attitude adjustment which was bound to happen as soon as I indulged in a hot shower and lots of sleep. After a long wait in customs, I arrived at baggage claim ready to grab my bags and leave for my new digs with the transportation sent by my new employer. Unfortunately, the baggage I hoped would have made it to Abuja, in fact, did not. And I quickly realized that the experience of lost or delayed baggage was my first lesson into how my expectations needed to drastically change…and fast for my peace of mind.
The Nnamdi Azikiwe International Airport (ABV) is a very modest airport, so there isn’t a department or even a window to go to when your baggage doesn’t arrive with you. In fact, you’re lucky if the airline has a designated bag agent at the airport upon your arrival. Luckily, British Airways did have an agent there and I immediately filed my claim with him. Yay me! Right? Well, not so much. The agent proceeded to inform me that since I didn’t have one of my luggage stickers that they were not liable for that bag. Well, remember that attitude adjustment I mentioned I needed? Yeah. I pretty much lost it at this point. I was tired, hungry and frustrated and it all came out in that moment. Needless to say, it was not my finest or classiest moment. But the agent looked at me and began to lecture me about how the process worked. Needless to say, I ignored him. What energy I had left, I used fussing at him moments ago. I simply walked away and proceeded to leave with just one measly bag.
I called him everyday for about a week, inquiring about my bag. A few times he simply hung up on me after I asked him to double check that my bags had not shown up. After a week, I received one bag. And while I was happy to receive it, it wasn’t the bag that contained all of my clothes, so I still had to continue to call the agent daily. Of course, I filed reports with British Airways and American Airlines (that is with whom the ticket was purchased), but it was the agent who the gatekeeper to my bag. All calls returned to him. Finally, I decided it was time for me to breakdown the walls of Western expectations and add a lot of honey to the vinegar I was spewing. I took the time to talk to him and explain the importance of the lost baggage. I greeted him properly “Good afternoon” because greetings are VERY important here in Nigeria and while he responded rather nonchalantly he didn’t hang up on me this time and promised he would call as soon as it arrived. Two days later, I received the call that my baggage was available for pick up.
So far, Nigeria has demonstrated stark contradictions in culture, expectations and reality, but I quickly found that my Westerns ideals and expectations will either make this experience unbearable or grow me in ways I never imagined. And since it’s up to me, I choose the latter. Here’s to growth and evolution.
One thought on “You Are Welcome…Sort of.”
I would have LOST it if my bags didn’t show up – good on you for keep calling!
Alanna | Adventures and Naps